If the Shopify support live chat tool you use on your site is difficult for your support staff to use, it could impact their performance. Thus, you don't want to use software that will make it difficult to distinguish between customers when multiple chat windows are open. Good live chat software should make it easy to manage multiple customers at the same time.
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Live chat service providers are very helpful to grow your online business and improve your customer service. As an established market veteran, he offers powerful tools to enhance the customer experience. It offers chatbots, but they are very limited in their choice of words. The live chat service provider is very similar to Messages in many ways, but costs a lot more than its competitors.